Due to health and safety regulations, we are no longer able to accept any exchanges for online or in salon purchases, unless they have been damaged during shipping. If you received a damaged parcel, please email us at firstname.lastname@example.org
A refund will not be issued for any or all of the following reasons:
- If you changed your mind;
- If you accidentally ordered the wrong product;
- If you decided you did not like the product;
- If you found the item cheaper somewhere else;
- If you have no use for the product.
If an item is returned and not deemed faulty by our team, you will not be refunded and any costs that were incurred to return the product(s) for review will not be refunded.
Please be aware that refunds can only be made to the payment method or credit card used for the original purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To start a return, you can contact us at email@example.com. Items sent back to us without first requesting a return will not be accepted.